Deep Technical Skill
Leverage on deep virtualization skillset to resolve virtual infrastructure issues.
Integrated and Proactive Response
When diagnosing errors will deliver corrections remotely.
Single Point of Contact
We are able to better manage your IT needs irregardless of different operating system platforms while reducing your dependency on multi-vendor support.
Your Focus is Your Business, not IT Support. With our IGS AVM support in place, you will experience increased operational efficiency and reducing IT support downtime.
Relocation of IT Expenditure
You're much needed IT budget can be better spend on actual IT applications/solutions which deliver real business benefit with reduced support costs
Proven and Effectual
We have clients who have engaged our IGS AVM Support which attests to our corporate direction where all our solutions must both be proven in our client's live environments and have made a continual effective impact on our client's businesses.
We believe our clients prefer a proactive approach when it comes to annual update on the status of their environment. With the monitoring tools available, we will be able to provide a detailed and accurate report as part of our service commitment for our IGS AVM Support clients.
Customised Technical Workshop
The workshop sessions have proven to be a favourite among our clients and are exclusively for our IGS AVM support clients. With the continuing new technology advances in the Virtualization industry, we want our clients to be kept updated while experiencing first hand any newly available solution which may contribute greatly to their current Virtual infrastructure.
ViMagnifier License Entitlement
ViMagnifier provides our client a nifty utility software for performing their day-to-day operational support on their virtual infrastructure. VM Intelligence search your virtual infra assets, performing sorting by OS-type, datastore and many more. Waste Finder helps client to find out orphan snapshot, inactive VM and hence reclaims the precious storage. VM Visualizer details vCenter resources in a very user-friendly graphical reporting capability.
Summary & Details Incident Reporting
Summary incident reporting provide the log for Client on the ticket and incident log; Client also will be provided details resolution with the detail incident reports.
Virtual Asset Management
Maintenance and management of OS instance assets, inventory, license and warranty and support agreements.
Provide routine system administration task on client's behalf and taking action and service request upon client's requests.
Proactive OS instance Monitoring & Alerting
Monitoring and Alert coverage on all managed devices, OS instance, storage, and servers - both physical and virtual hosts and guest VM.
VI Capacity Planning
Provide the client with capacity planning report for analysis and further recommendation for action.
Perform Level 1 diagnostic, problem identification and fault isolation; Coordinate server and storage equipment maintenance with vendors or arranging onsite maintenance or repair visit.
Security Patch Management
Based on client agreed OS patching frequency and compliance framework, and performing patching services.
Providing clients diagnosing errors, IGS AVM ENFORCE can help to deliver corrective action both remotely and/or onsite for Commvault Simapana, Symantec Backup Exec, and VMware's vCenter SRM Replication Support. We also have expertise on NetIQ PlateSpin Protect and Quest vReplicator solution.
Microsoft Active Directory
IGS AVM ENFORCE provide a level 1 coverse protection on your Microsoft infrastructure in areas of solving AD, replication and related issue.
Providing clients with a host of domain knowledge on customer's Application and Database, particularly on VMware's View, vCloud Suite; Microsoft Exchange, IBM lotus Domino, Zimbra messaging, Oracle Database on preventive maintenance and recovery of databases. For web-applications, IGS AVM ENFORCE are all to optimize and accelerate web caching and optimization.
Providing clients with Level 1 operational coverage for clients who wants to deploy end-point, maintain compliance and assigning security profiles for managed devices. We are back to diagnose errors, escalate and corrective action for both remote and onsite.