IT Support Services Malaysia
Comprehensive IT Support Services for Malaysian Businesses
At IGS, we pride ourselves on being a leading IT support company in Malaysia. We offer a range of IT support services designed to meet the unique needs of your business. Our team of certified professionals ensures that your IT environment is always up and running, allowing you to focus on what you do best – growing your business.
Our IT support services are not just about fixing issues as they arise; we provide proactive recommendations and management to prevent problems before they affect your operations. With IGS, you have a partner committed to the stability and performance of your IT infrastructure.
Benefits
Why Outsource Your IT Support to IGS?
Choosing IGS means partnering with an IT support services provider in Malaysia that values reliability and efficiency. We provide comprehensive support services that ensure your IT systems are always functioning optimally.
Timely & Reliable, Always
Our commitment to reliability means you can count on us to be there whenever you need us. Our team is available around the clock to ensure that any issues are addressed promptly, minimising downtime and keeping your business running smoothly.
Remote or Onsite IT Support? Your Choice
IGS offers flexible remote and onsite IT support tailored to your needs. Choose between remote and onsite support for issues, ensuring efficient and effective service suited to your preferences.
Comprehensive Health Check & Incident Reporting
Our thorough health checks and incident reporting services help identify potential issues before they become major problems. This proactive approach allows us to maintain the health of your IT systems and ensure optimal performance.
Packages
IT Support Packages to Suit Your Business Needs
IGS offers a variety of IT support packages designed to meet the diverse needs of businesses. Our packages provide the right level of assistance to keep your IT operations running smoothly and efficiently.
Silver
Small to medium businesses that require essential support services.
Includes
- Monday – Friday Coverage
- 12 Onsite or Remote Incidents
- 1 Health Check Collection & Report
- Version or Patch Upgrade Recommendation
- Troubleshoot, Identify, and Resolve Issue
- Basic Guide on How to Use Product
- Product Support
Gold
Medium to large businesses that require all year-round support services.
Includes
- 24/7/365 Support
- 15 Onsite or Remote Incidents
- 2 Health Collection & Report
- Version or Patch Upgrade Recommendation
- Troubleshoot, Identify, and Resolve Issue
- Basic Guide on How to Use Product
- Product Support
- Critical Patches Proactive Recommendations
- Incident Reports
Custom
Medium to large enterprises that require tailored or complex support services.
Includes
- Support Hours / Days Based on Requirements
- Flexible Frequency for Onsite or Remote Incidents
- Custom Health Check Collection & Report
- Version or Patch Upgrade Recommendations
- Troubleshoot, Identify, and Resolve Issue
- Basic Guide on How to Use Product
- Critical Patches Proactive Recommendations
- Product Support
- Incident Reports
- Dedicated Resident Engineer
- Dedicated Technical Account Manager
IGS Support Process
Our Streamlined IT Support Process
From initial contact to ticket closure, our structured support process ensures proactive management of your ticket and efficient resolution of your IT hiccups.
01
Contact Our IGS Support Customer Hotline
Reach out to our dedicated IT support team via our customer hotline or email for assistance. We will promptly issue a new ticket number or update you on the status of an existing ticket, ensuring clear communication from the start.
02
Expert Engineers & Managers Assigned to You
Once your ticket is created, our duty engineers or managers will be notified to troubleshoot the problem. They will collaborate with you to diagnose the issue and determine the best solution, using advanced tools and techniques for effective problem-solving.
03
Bid Goodbye to Your Problem & Ticket Closure
Keeping you informed is our priority. Throughout the process, we provide regular updates on your ticket’s progress. Once the issue is resolved, we document the solution and close the ticket, ensuring your operations are back on track efficiently.
About IGS
Empowering Businesses in Malaysia with Leading IT Support Services Since 2003
IGS has been at the forefront of delivering exceptional IT support services in Malaysia since 2003. With over two decades of experience, we work closely with businesses to enhance their IT capabilities, streamline operations, and accelerate digital transformation. Our certified experts provide tailored support and strategies that meet each client’s unique goals and requirements.
Our commitment to excellence has made us a trusted name as an IT support company in Malaysia. We continuously enhance our services to meet the evolving demands of Malaysian businesses. Leveraging advanced technology and partnerships with leading brands, we ensure our clients remain competitive, agile, and secure, providing a solid foundation for their operations.
Why IGS?
The Advantages of Partnering with IGS for IT Support
Discover why Malaysian businesses trust IGS Support, a leading IT support company in Malaysia, for their outsourced technical support needs.
Affordable Pricing
We offer competitive pricing structures without compromising on the quality of our services.
Single Point of Contact
With IGS, you have a dedicated account manager as your single point of contact for all support needs.
Certified Professionals
Our team comprises certified IT professionals with extensive expertise in various domains.
Reliable & Secure
We prioritise the security and reliability of your IT systems, ensuring robust protection against threats.
24/7 Onsite Support
Our support team is available 24/7 to provide onsite assistance whenever needed.
Customised Support
We tailor our support services to meet the specific requirements of your business, ensuring optimal solutions.
Download Free E-Book
IGS Support, Made for Your Peace of Mind
Get in-depth insights into how our IT support services can enhance your business operations by downloading the IGS Support Guidebook. This comprehensive resource is designed to help you understand our offerings, compare our packages, and navigate our support processes effectively.
Key takeaway from this guidebook:
- Identify the optimal package for your business needs.
- Differentiate between package features and benefits.
- Determine the appropriate level of support required.
Coverage & Partners
Extensive Coverage & Strategic Partnerships
IGS collaborates with leading technology partners to bring you comprehensive IT support solutions. Our partnerships enable us to offer a wide range of services and products tailored to your needs.
Get Started
Discover Strategic Solutions to Transform Your Business with our IT Support Services
Experience the difference with IGS’s professional IT support services. Contact us to discuss how we can support your business’s IT needs and streamline your operations.
FAQ
Frequently Asked Questions
IGS Support offers a range of IT support services, including 24/7 support services, health check, product support, onsite & remote support, incident reporting and consultancy. Our services are designed to help businesses achieve their goals by using technology to improve their operations.
Our end-to-end offering pillars for IGS Support includes security, back up & disaster recovery, SQL, OS, VDI, hardware maintenance, resident engineers, and other support services. We aspire to cater to all your unique business needs and our comprehensive pillars could be tailored to your requirements.
All IGS products and offerings can be covered by IGS Support. For example, VMware by Broadcom, TrendMicro, NetApp, Veeam, Commvault, Microsoft AD & Exchange, FortiGate, Huawei, HPE, Dell (Hardware), Arista Switch, AVM Cloud and many more.
There are no limitations. You can engage IGS Support on an annual or multi-year contract basis.
Yes, every interaction between our team and the customer is completely private and confidential. Our company will not disclose any information about a customer’s log cases to unrelated internal or external parties.
We ensure that all Personal Data is destroyed or permanently deleted if it is no longer required for the purposes for which it was to be processed.
IGS has extensive experience providing IT support across a variety of industries. We have successfully supported clients in finance, banking, logistics, manufacturing, healthcare, retail, and more.
Each industry has unique IT requirements and challenges, and our team is skilled at tailoring our services to meet these specific needs. Our industry-specific knowledge allows us to provide targeted support that enhances operational efficiency, ensures compliance, and drives business growth. We leverage our experience to deliver solutions that are both innovative and practical.