IT Support Services Malaysia
Acquire 24/7 onsite IT Support from experienced and certified professionals, anytime, anywhere
Equipped with skilled and certified professionals, IGS Support provides round-the-clock IT support services and customised plans based on your organisation’s goals and requirements. Localised support, secure and dependable service; you can rest assured that your company is in good hands with us.
Benefits
Remedies to your pain points with IGS Support
Discover how IGS Support can help you manage the pain point in your IT infrastructure and enhance your IT capabilities.
Timely and reliable, always.
At IGS, we understand that a streamlined IT infrastructure is essential for business productivity and efficiency. With our expert technical support and the latest technology, our IT support company in Malaysia can help your business eliminate any IT-related bottlenecks and assist you in solving your specific IT issues. Our reliable support services grant your team access to more time, allowing them to focus on what they do best: growing your business.
Remote or onsite? Your choice.
Just like you, your business needs are unique, and we’re able to tailor a plan specifically for the IT support services that suits your requirements. Whether it is remote or onsite, you name it and we’ll deliver! You can rest assured that we take your concerns seriously and our expert team will work diligently to solve any issues that arise. At the end of the day, your business is our top priority, and we are committed to delivering the IT support services you need to succeed.
Comprehensive health checks & incident reporting
As a leading IT support company in Malaysia, IGS Support can help you to stay competitive in your industry; allowing you to achieve your business goals. With our comprehensive health checks and incident reporting, you’ll get first hand insights to ensure that your IT infrastructure is at its peak performance, all while knowing that your IT support team has your back when you need it the most.
IGS Support Process
Troubleshooting that’s quick and hassle-free
01
Contact our IGS Support Customer Hotline
You may contact our IT support customer hotline via our hotline or our email. Once we receive the problem narrative, we will issue a new ticket number or update the customer on the status of an existing ticket.
02
Expert Engineers & Managers Assigned to You
Once a ticket is created, our duty engineers or managers will be alerted to troubleshoot the problem. They will work with you to understand the issue and identify the intended resolution. We use advanced tools and techniques to ensure that the troubleshooting process is efficient and effective.
03
Bid Goodbye to Your Problem & Ticket Closure
Communication is key and we made it a priority that you stay informed regarding the progress of tickets! When the issue marked as resolved (and crisis averted, thankfully), we will document and close the ticket.
IT Support Company Malaysia
Empower your business with IGS, Malaysia’s leading onsite IT support services provider
IGS is a trusted IT support company in Malaysia. Established in 2003, we dedicate ourselves to helping businesses of all sizes enhance their IT capabilities, streamline their operations, and accelerate their digital transformation journey.
We believe that technology should be an asset, not a hindrance, to your business. That’s why as an IT support services provider, we work closely with our clients to understand their goals and requirements while providing them with the right solutions and support to achieve them.
Our comprehensive coverage across leading technology brands and our advanced technology helps businesses to stay competitive, agile, and scalable, all while ensuring their data and operations are secure and compliant.
Why choose IGS?
Why do our clients choose IGS support?
Discover why Malaysian businesses trust IGS Support, a leading IT support company in Malaysia, for their outsourced technical support needs. Our certified professionals provide customised and reliable solutions to enhance your business capabilities and keep your operations running smoothly.
Affordable Pricing
Quality IT support services charged in Malaysian Ringgit (MYR).
Single Point of Contact
We provide exclusive email and call support for our clients.
Certified Professionals
Our personnel are specialists in executing various solutions.
Reliable & Secure
All of our personnel are based locally here in Malaysia.
24/7 Onsite Support
Receive around the clock IT support whenever you need it.
Customised Support
Custom managed services and post-support based on your needs.
Coverage & Partners
Comprehensive IT support coverage for enhanced business productivity
Whether you’re looking to enhance your IT management or engage our support services, we can help you achieve your organisation’s goals. As an IT support company Malaysia, we offer our corporate client’s coverage on an extensive line of products and services designed to fortify your business.
Contact Us
Discover strategic solutions to transform your business with our IT support services
Contact us today for a free consultation with our IT support specialists. We’ll help you enhance your IT capabilities and streamline your operations. Take the first step towards digital transformation with IGS Support, your go-to IT support company in Malaysia!
FAQ
Frequently Asked Questions
IT support refers to the services provided by an IT company to help businesses with their technology-related needs. This can include technical support, network management, data backup and recovery, cybersecurity, and other services that help businesses improve their IT capabilities and streamline their operations. IT support is essential for businesses of all sizes, as technology plays an increasingly important role in today's business landscape.
IGS Support offers a range of IT support services, including 24/7 support services, health check, product support, onsite & remote support, incident reporting and consultancy. Our services are designed to help businesses achieve their goals by using technology to improve their operations.
Our end-to-end offering pillars for IGS Support includes security, back up & disaster recovery, SQL, OS, VDI, hardware maintenance, resident engineers, and other support services. We aspire to cater to all your unique business needs and our comprehensive pillars could be tailored to your requirements.
All IGS products and offerings can be covered by IGS Support. For example, VMware, TrendMicro, Netapp,Veeam, Commvault, Microsoft AD & Exchange, Fortigate, Huawei, HPE, Dell (Hardware), Arista Switch, AVM Cloud and many more.
There are no limitations. You can engage IGS Support on an annual or multi-year contract basis.
No, we do not retain any of our customer’s information or data.
Yes, every interaction between our team and the customer is completely private and confidential. Our company will not disclose any information about a customer's log cases to unrelated internal or external parties.
We ensure that all Personal Data is destroyed or permanently deleted if it is no longer required for the purposes for which it was to be processed.